BetterCare

What each sign-in message means, and what to do: the care group code, a wrong password, too many tries.

I cannot sign in

After your manager sets a password for you, choose your own password. The rule: 6 or more characters, no spaces.

I must change my password

Turn on the microphone for BetterCare, and what to do when another app uses the microphone.

The microphone does not work

Check the connection, use Try upload again, and know when to ask your manager.

My recording does not upload

What to do when the app asks you to install a new version of BetterCare.

"Update BetterCare" shows

Change the words or details of a care note, or record more, before you approve it.

The care note is wrong or something is missing

Why the phone shows a notice while BetterCare records, and how to turn notifications on.

Notifications and the recording notice

Help with the most common problems on a phone.

Carers: fix a problem

Manager sign-in

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Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

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Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.