BetterCare

The audio, transcripts, care notes and account data that BetterCare processes, and how long it keeps them.

What BetterCare records and keeps

BetterCare stores app data in the UK. Its servers and speech transcription are in the EU.

Where data is processed

The role of a person and their care home set which care notes they can see.

Who can see a care note

What the support chat receives, and why you must never put resident names or health details in it.

Support chat and your data

Ask your care provider to delete care records. Email BetterCare to delete your account or other data.

Ask for data to be deleted

What BetterCare keeps, where, and who can see it.

Privacy, data and security

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