BetterCare needs the microphone of the phone to record your care notes. Use this article when the app cannot record.
"Microphone is off"
The Record tab shows Microphone is off when BetterCare does not have permission to use the microphone. The record button is off.
Tap Turn on microphone (1).
If Android asks for permission, tap While using the app.
If Android settings open, tap Permissions, then Microphone, then Allow only while using the app. The names can be a little different on your phone.
Go back to BetterCare. The box goes away and you can record.
Do not choose Only this time. Android then removes the permission when the app closes, and the app asks again.
Until the microphone is on, you can tap Write a note instead (2) and type the care note.
"Microphone access required from settings."
This shows when you start a recording and the permission is off. Tap Open settings, and turn on the microphone for BetterCare as in step 3.
Another app uses the microphone
Only one app can use the microphone at a time. If you see one of these messages, close the other app, for example a phone call, a video call or a voice recorder:
The microphone didn't start. Close other apps using it.
Recording stopped. Another app is using the microphone.
Then tap Record to continue. The parts that you recorded before are saved.
Other checks
BetterCare records with the microphone of the phone. Hold the phone near you when you speak.
If the recording has no sound, the care note can say "No speech". See When a note says "No speech".
If nothing helps, restart the phone, then try again.
If it still does not work, tap Help, then Speak to support.