BetterCare writes the care notes from what you say. Always check each care note before you approve it. You can correct it on the Review care notes screen.
Correct a care note
The words are wrong. Tap the text of the care note, or tap the pen (1). Change the words.
The care action, the time or a detail is wrong. Tap the edit button of the care note (2). Make the change, then tap Save. In this panel you can also tap Delete this note.
A care action is missing. Tap Record more actions (3), then tap Start recording. Say what is missing.
For more help, see Change a care note and Add more to a recording.
Other problems
The resident is wrong. See Change the resident of a recording.
The note says "No speech". See When a note says "No speech".
Approve is off. A line above the buttons tells you why. Add the missing details.
What the app cannot know
BetterCare writes only what you say or type. It does not know what you did not say. Say each care action, what you saw, and what the resident did. If you forget something, use Record more actions.
After you approve
You cannot change a care note in the app after you approve it. If an approved care note is wrong, tell your manager.
Only the carer who recorded a care note can change it before approval.