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"Update BetterCare" shows

What to do when the app asks you to install a new version of BetterCare.

Sometimes BetterCare needs a newer version of the app. The app then shows one of two messages.

"Update BetterCare"

This screen shows This version of the app can no longer be used. Update the app to continue. You cannot use the app until you install the new version.

  1. Tap Update (1). It opens the page where you get the new version.

  2. Install the new version. Do not remove the old app first.

  3. Open BetterCare again.

  4. If the screen still shows, tap Check again (2).
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    The Update BetterCare screen with Update marked 1 and Check again marked 2

If there is no Update button, or you cannot install the app, ask your manager how to get the new version.

The app does not show this screen while you record. Finish your recording first.

"A new version of BetterCare is available."

This box shows on the Record tab. You can continue to use the app.

  • Tap Update (1) to get the new version.

  • Tap Not now to close the box.

The Record tab with the box A new version of BetterCare is available, and Update marked 1

Important

  • Install the new version over the old app. Do not remove the old app and do not clear the app data. Your recordings that are not sent are on the phone, and they can be lost.

  • Before you install, finish your recordings and let them upload if you can.

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