This article tells you where BetterCare stores and processes data, and which types of provider it uses. The full text is in the BetterCare privacy policy.
Where the data is
Storage: app data is stored in the United Kingdom (London).
Application servers: the servers run in the European Union (Frankfurt). Audio, transcripts and notes go through them.
Speech transcription: in the European Union.
Product analytics: PostHog, in its EU Cloud region.
Android crash reports: Google Firebase Crashlytics. It can process data outside the UK and the EU.
Support chat: Intercom, in the United States.
For the places where the AI text provider and the email provider process data, email [email protected].
UK adequacy regulations cover transfers to the EU. The providers must follow BetterCare's data processing terms.
What each provider receives
The speech transcription provider receives the audio.
The AI text provider receives the transcript, the written notes, the resident's name and room, and the author's name. It writes the draft care notes. For a summary, it receives the approved care notes for that resident and period.
The email provider receives your email address when BetterCare sends you a password reset link.
Product analytics and crash reports do not receive resident names, audio, transcripts or care note text.
Security
BetterCare limits access to care information to the people who need it. Read Who can see a care note.