This article tells you who can see a care note in BetterCare. The role of the person and their care home set the rules. Only authorised staff of your care provider can see care notes.
The rules
Carers see the care notes of the residents in their care home. This includes care notes from other carers. A carer can change only their own care notes. Care notes from other carers are read-only.
Home managers see the care notes of the residents in their care home.
Group managers and admins see the care notes of the residents in all the care homes of the care group.
The rule uses the care home where the resident is now.
Before approval
Managers and admins in your care group can see the draft care notes and the transcript before the carer approves them.
Communities
Communities change the order of the resident lists. They do not limit who can see a resident or a care note.
Summaries and families
Managers can make a care summary, a handover summary or a family summary from the approved care notes. BetterCare does not send summaries to families.
Other people
BetterCare uses providers for transcription and to write the drafts. Read Where data is processed.
BetterCare does not send resident data to the support chat.
Read Roles in BetterCare for what each role can do.