BetterCare uses Intercom for the support chat on the website, in the web app and in the Android app. This article tells you what Intercom receives.
What Intercom receives
The messages that you send.
The email address that you give. The website and the web sign-in pages ask for an email address before a chat starts.
Technical information, for example your IP address and your browser or device type.
When you are signed in, BetterCare also sends your name, username, role, email address (if you have one), and the names of your care group and care home. This tells the support team who needs help.
What Intercom does not receive
BetterCare does not send resident data to Intercom.
Never put resident details in a chat
Do not put resident names, health details or care note text in a chat message. Describe the problem without them. For example, give the time of the recording and your username.
Where Intercom processes data
Intercom processes this data in the United States, under its data processing and transfer terms. On the website and the web app, Intercom sets cookies that keep your conversation in your browser.
Shared phones and browsers
When you sign out, the app and the web app end the chat session. The next person on the phone or browser does not see your conversations.
Read How to contact support and the BetterCare privacy policy.