This article tells you how to ask for your data to be deleted. The route depends on the type of data.
Care records
Your care provider is responsible for care records: recordings, transcripts, written notes and care notes.
Contact your care provider first.
Tell them which data you want to access, correct or delete.
If you contact BetterCare, we help to send the request to your care provider.
Your account and other data
Send an email to [email protected].
Say that you want your account or your data deleted.
Do not put resident records in this first email.
BetterCare can ask you to show who you are.
What happens next
BetterCare normally replies within one month. If the law gives more time, we tell you why.
When your account is deleted, the care records that your care provider must keep are not always deleted.
If a lawful reason stops a deletion, we tell you the reason.
Your other rights
You can also ask to correct your data, to limit its use, or to get a copy that you can move. You can complain to the Information Commissioner's Office, the UK data protection regulator. You can contact us first so that we can try to solve the problem.
Read the BetterCare privacy policy.