Use this article when you cannot sign in to the BetterCare web app at https://web.bettercare-ai.com. The web app is for managers. Carers sign in on the Android app.
Step 1: the care group code
Type the 6-digit care group code.
If you see No care group has that code., check the digits and type the code again.
If you do not have the code, click Get your code by email. See I lost my care group code.
Step 2: your username or email and password
In Username or email, type your username or the email address of your manager account.
Type your password. To see what you typed, click the eye button.
Click Sign in.
If you see Wrong username or password., type both again with care. The message does not tell you which one is wrong.
If you forgot your password, click Reset password. Type your care group code and your email address, then click Send link.
The password rules
When you set a new password from a reset link, it must have:
8 characters or more
upper case and lower case letters
a number
a letter or a number as the first character
72 characters or fewer
Other messages
Too many tries. Try again in 5 minutes.: wait for the time that the message gives, then try again. Do not try again before that time.
Carers sign in on the Android app.: you used a carer account. Carer accounts cannot open the web app. See Carers: get the app and sign in.
You're offline. Connect to continue.: check your internet connection.
Sign-in isn't working right now. Try again soon. or Sign-in is busy. Try again in a minute.: wait a short time, then try again.
If you still cannot sign in
To sign in to a different care group, click Change care group, then type the code of that care group.
If your account is archived, you cannot sign in. Ask an admin of your care group to unarchive it. See Archive and unarchive a staff member.
Ask an admin or a group manager to send you a password recovery link. See Send a password recovery link.
Contact BetterCare at [email protected]. See How to contact support.