This article tells you how to contact BetterCare support. A person on our team replies.
From the Android app
Tap Help. It is the "?" in a circle at the left of the header.
Tap Speak to support.
Type your message and send it.
The Help button shows on the sign-in screens and on the Record and Residents tabs. On other screens, open the menu and tap Speak to support. A red number on the Help button shows replies that you did not read yet.
From the web app
Click Help at the bottom of the sidebar.
Click Speak to support.
Type your message and send it.
The same menu has Email [email protected]. Click it to copy the address.
By email
Send an email to [email protected].
What to include
Your name and your care group.
Your username. Never send your password.
Which app you use: the Android app or the web app.
What you did, what you expected, and what you saw. Copy the exact words of an error message.
The time when the problem occurred.
Never send resident details
Do not put resident names, room numbers, health details or care note text in a chat or an email. To tell us about a recording, give the time of the recording and your username. Read Support chat and your data.