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Carers: get the app and sign in

Install the BetterCare app, enter your care group code, sign in, and choose your own password.

This article helps you install the BetterCare app and sign in for the first time.

Before you start

  • You need an Android phone. BetterCare has no iPhone app.

  • Your manager gives you the link to install the app.

  • Your manager gives you the 6-digit code for your care group, your username and a temporary password.

  • The phone must have an internet connection to sign in.

Install the app

  1. Open the install link from your manager on the phone.

  2. Install BetterCare.

  3. Open the app.

Enter the care group code

  1. Type the 6 digits on the keypad.

  2. Make sure that the name of your care group shows under the code.

  3. Tap the arrow key at the bottom right.

The code screen with six digits, the care group name under them, and the arrow key marked 1

If the app shows "Speak to your manager for the access code.", the code is not correct. Ask your manager for the code.

Sign in

  1. Type your username in Username or email.

  2. Type your password in Password.

  3. Tap Sign in.

The sign-in screen with the Username or email field marked 1, the Password field marked 2, and Sign in marked 3

Choose your own password

After you sign in with a temporary password, the app shows Choose your own password.

  1. Type a new password in New password.

  2. Type it again in Type it again.

  3. Make sure that each rule in the list has a tick: 6 or more characters, No spaces and Both passwords match.

  4. Tap Save and continue.

The Choose your own password screen with the two fields, the rules, and Save and continue marked

Do not use your temporary password again. You cannot change your password again on the phone. If you forget it, ask your manager for a new one.

What happens next

  1. If your care group has communities, select the communities that you work in on this shift. Then tap the Select button. Read Choose your communities for the shift.

  2. The first time, Set up recording shows. Tap Continue. When Android asks for the microphone, tap While using the app. When Android asks for notifications, allow them.

  3. Five short pages show how to use the app. Tap Next on each page and Done on the last page. You can open them again from the menu: How to use the app.

If you cannot sign in

  • "Wrong username or password.": type them again. Ask your manager for a new password if necessary.

  • "Too many tries.": wait for the time that the app shows, then try again.

  • Carers have no password reset in the app. Your manager sets a new password for you.

Read I cannot sign in for more help.

Shared phones

The app keeps no username or password. If other staff use the same phone, sign out when your shift ends. Read Shared phones.

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