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I lost my care group code

Get your 6-digit care group code by email from the sign-in page.

You need the 6-digit care group code to sign in on the web. If you lost it, BetterCare can send it to the email address of your manager account.

Get the code by email

  1. Go to https://web.bettercare-ai.com.

  2. Under the code boxes, click Don't have your code? Get it by email.

The care group code step with Don't have your code? Get it by email marked 1

  1. In Email, type the email address of your manager account.

  2. Click Email me the code.

  3. Open the email Your BetterCare care group code.

  4. Click Sign in in the email. The sign-in page opens with the code already in it. Or type the code yourself.

The Get your care group code page with the Email field marked 1 and Email me the code marked 2

If no email comes

  • Look in your spam folder.

  • Make sure that you typed the email address of your manager account. For privacy, the page always says Check your email. It does not tell you if the address has an account.

  • BetterCare sends a maximum of 3 code emails to one address in one hour. Wait, then try again.

  • Carer accounts have no email address. A carer gets the code from their manager.

  • Ask an admin or a group manager of your care group for the code. See Your care group code.

  • Still no email? Email [email protected].

Notes

  • If your email address is in more than one care group, the email gives the code of each one.

  • If you did not ask for the email, you can ignore it.

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