This article tells you how to send a password recovery link. The link lets a person set a new password. Nobody else sees that password. Use it for a manager, and for a carer who has an email address.
Send the link
In the sidebar, select Staff, then select the person.
In Sign-in details, select Send password recovery link.
The message If the email address is valid, a recovery link is sent. shows. BetterCare sends the link to the email address on the account.
What happens next
The person opens the email and selects the link. Then they type a new password two times.
The new password must have 8 or more characters, capital and small letters, and a number. It must start with a letter or a number. This rule is the same for managers and carers.
The link works one time. It stops after 3 days. A new link stops the earlier link.
The current password works until the person uses the link. After the change, the person is signed out on every device and signs in again with the new password.
If the button does not show
The person has no email address. Select …, then Edit details, and add an email address. For a carer with no email address, read Set a new password for a carer.
The account is archived. Unarchive it first. Read Archive and unarchive a staff member.
It is your own account. Log out and select Reset password on the sign-in page. Read I cannot sign in on the web.
Other options for managers
Set a new password: BetterCare makes a password and shows it in a window. The manager is signed out on every device. Give the password to the manager through an approved channel.
For an admin account, only Send password recovery link shows. Another admin cannot set an admin's password.
If the email does not arrive, ask the person to check the spam folder.