This article helps you read the review screen. BetterCare makes one card for each care action that you spoke about, for example Water or Reposition. You must check each card before you approve.
The review screen
The top of the screen shows Review care notes, the resident, the number of care notes and the time of the recording.
The chips. The first chip shows when the care was done. The next chip shows the outcome, for example Done. An amber outcome, for example Declined or Refused, shows that the care was not done. A dark Handover chip shows that the note is flagged for the next shift.
The note text. This is the care note in words. Read it carefully. To change it, tap the text or the pencil.
The options button. It opens the edit panel of the note. Read Change a care note.
Some care actions show amounts on the card, for example Fluid offered and Fluid consumed. Use − and + to correct them.
Details that are needed
Some care actions need details. If a detail is missing, the card has an amber border and a Needed box.
Find each question with the Needed label.
Give the answer. The label changes to a tick.
Look at the line above the buttons, for example 1 detail needed. When it goes, you can approve.
Approve note stays off while a needed detail is missing. Under Optional, a card can also show questions that you can answer if you want to.
Warnings
An amber line that starts with "Check item details" is a warning only. It does not stop approval. Check the note and correct it if necessary.
If a line says that an item "must come from a verified list", you cannot approve the note. Ask your manager.
Some care actions show a box that tells you when to contact emergency services. Read it and act on it if it applies.
Below the cards
Under the cards, the app can ask questions for the full recording, for example How long did you spend on care? (mins). Then you see Record more actions and Approve notes. Read Add more to a recording and Approve your care notes.
Notes
BetterCare writes the care notes from what you said. It can make mistakes. You are responsible for the care notes that you approve.
If the resident is wrong, read Change the resident of a recording.
If a care note is wrong or something is missing, read The care note is wrong or something is missing.