This article helps you approve your care notes. Approval tells your care home that the care notes are correct. Managers see that a note is not approved until you approve it.
Before you start
Read each care note. Read Review your care notes.
Give each detail that is needed. The approve button stays off until then.
Approve
Go to the end of the review.
If BetterCare got something wrong, you can tell us in Did we get something wrong?. This is optional.
Tap Approve notes. If the recording has one care note, the button is Approve note.
Check the question, for example "Approve 2 care notes for Arthur Dent?".
Tap Approve notes again. To return to the review, tap Back.
The app shows Care notes approved and the names of the care actions. Tap Done to go back to the screen where you started.
What happens after approval
Your manager can see the approved care notes in the web app.
Approved care notes cannot be changed. If you find a mistake later, tell your manager.
If you changed details on a card, BetterCare updates the note text after approval. This is why the confirmation shows only the names of the care actions.
The text in Did we get something wrong? is not part of the care notes. It goes to the BetterCare team, with a picture of the screen, to help us improve the app.
If you are offline
You can approve with no connection. The app shows the same Care notes approved screen. The phone keeps the approval and sends it when the connection returns. If you open the care notes again before that, they show "Approved on this phone."
Do not clear the app data or uninstall the app while an approval waits. Read Use the app with a weak or no connection.