Each care group has a 6-digit care group code, for example 123 456. All staff enter this code before they sign in, on the Android app and on the web. This article tells you where to find it.
Find the code
In the sidebar, select Settings.
In the Care group section, find Care group code.
To copy the code, select the copy button next to it.
Other places that show the code
When you add a staff member, the panel shows the Care group code, the username and the password. Read Add a carer.
The onboarding email for a new manager includes the code. Read Add a manager.
Who needs the code
Carers type the code in the Android app before the username and password.
Managers type the code on the web sign-in page before the username and password.
Give the code to staff through an approved channel. Only BetterCare can change the code. If a manager does not have the code, read I lost my care group code.