This article tells you how to make an account for a carer. After this, the carer can sign in to the BetterCare Android app. Group managers and admins add staff on the Staff page.
Add the carer
In the sidebar, select Staff.
Select Add staff.
Type the First name and the Last name.
Check the Username. BetterCare makes it from the name, for example oliver.hayes. You can change it. Use letters, numbers, full stops, hyphens or underscores.
Leave Role as Carer.
Select the Care home.
Optional: in Communities (optional), select one or more communities.
Optional: type an External ID, for example the Workday ID.
Select Create account.
Give the sign-in details to the carer
The panel shows Oliver Hayes can sign in. with three values: the Care group code, the Username and the Password. The password has 6 digits.
Give the three values to the carer through an approved channel. Use the copy buttons if necessary.
Select Done.
You see the password one time only. After you close the panel, it does not show anywhere. If you lose it, set a new password. Read Set a new password for a carer.
What happens next
At the first sign-in, the app asks the carer to choose a new password. A carer password must have 6 or more characters and no spaces.
On the Staff page, the carer shows Must change password until the carer chooses a new password.
If the username is in use
Each username must be different. If the username is in use, the panel shows a message. Add a number, for example oliver.hayes2. You cannot change a username after you create the account.
Carers with an email address
The Email (optional) field is optional for a carer. When a carer has an email address, a manager cannot set a new password for that carer later. The manager sends a password recovery link instead. Read Send a password recovery link.