This article tells you how to make an account for a home manager, a group manager or an admin. Managers sign in to the web app.
The roles that you can give
Admin: you can give Carer, Home manager, Group manager and Admin.
Group manager: you can give Carer and Home manager.
Home manager: home managers do not have the Staff page.
Add the manager
In the sidebar, select Staff, then Add staff.
Type the First name and the Last name.
Type the manager's work email in Email (optional). A manager needs an email address for a password recovery link.
Check the Username. With an email address, you can leave the username empty. Then BetterCare makes the username from the email address.
Keep Send an onboarding email on.
Select the Role.
Select the Care home. A home manager needs one care home. For a group manager or an admin, you can select All care homes.
Select Create account.
The onboarding email
When Send an onboarding email is on, BetterCare emails the care group code, the username, a link to set a password, and the app link. The panel shows Onboarding email sent to ….
The link works one time. It stops after 14 days.
If the email did not send, select Try again.
To send it again later, open the manager on the Staff page and select Send onboarding email. Check the address in the dialog, then select Send email. An earlier link then stops.
Without the onboarding email
The panel shows the Care group code, the Username and a Password. To see the password, select the eye button. Give the details to the manager through an approved channel. The password is not visible after you close the panel. A manager password must have 8 or more characters, capital and small letters, and a number.
The manager signs in at https://web.bettercare-ai.com. Read Managers: sign in on the web.