This article helps you when BetterCare cannot hear speech in your recording. You can continue from your written notes, record again, or discard the recording.
Why it occurs
BetterCare found no words that it can use in the audio. For example:
Something covered the microphone.
You spoke too quietly, or too far from the phone.
Another app used the microphone at the same time.
You tapped Finish before you started to speak.
If the app shows "No speech found"
This screen shows after the upload, before the review.
If you typed Written notes, tap Continue. BetterCare makes the care notes from your written notes. Then review them as usual. Continue needs a connection.
If you want to record again, tap the button at the bottom of the screen. It is Start another recording, or Start a new recording when you typed no notes. It opens the Record tab.
If the review shows "No care actions found"
BetterCare did not find any care in the recording. The review can also show "No speech was detected in the most recently processed audio."
To add what you did, tap Record more actions, then tap Start recording. Read Add more to a recording.
To remove the recording, tap Discard, then tap Discard these care notes. To stop, tap Back.
The app archives the discarded recording. You do not approve it.
If the review has care notes and the warning
If you recorded more and the new part had no speech, the review shows the warning above the care notes that you have already. Your care notes stay. Check them and approve them, or record more again.
To prevent it
Hold the phone near you, and do not cover the microphone.
Look at the line next to the timer while you speak. It moves when the microphone hears you.
If it occurs again and again, read The microphone does not work.