Each person in BetterCare has one role. The role sets what the person can see and do. This article tells you about the four roles.
Carer
Uses the Android app. A carer cannot sign in on the web app.
Records, reviews and approves their own care notes.
Sees the residents of their care home, and their care notes and handovers. Care notes from other carers are read-only.
Writes handover notes and reads handovers.
Home manager
Uses the web app for one care home.
Sees the residents and the care notes of that care home only.
Has the pages Residents, Care notes and Settings. A home manager does not see the Care homes and Staff pages.
Makes care summaries, handover summaries and family summaries for the residents of that care home.
Group manager
Uses the web app for all the care homes in the care group.
Sees the residents and the care notes of all the care homes.
Has the pages Care homes, Residents, Staff, Care notes and Settings.
Adds care homes and communities.
Adds and changes carers and home managers.
Admin
Can do all that a group manager can do.
Can give all four roles, also group manager and admin.
Can change the accounts of all staff, also other group managers and admins.
A care group must always keep at least one admin. Read The last admin rule.
Which roles a manager can give
An admin can give the roles Carer, Home manager, Group manager and Admin.
A group manager can give the roles Carer and Home manager.
Notes
Managers can also sign in on the Android app with their own account.
Communities change the order of the resident lists. They do not limit who can see a resident.
Managers in your care group can see draft care notes and transcripts before the carer approves them.
Read Who can see a care note and Add a manager.