Each care group must have at least one active admin. BetterCare stops any change that removes the last admin. This article tells you what the rule stops, and what to do.
What the rule stops
Archive of the only active admin.
A role change that makes the only admin a group manager, a home manager or a carer.
If you try one of these changes, BetterCare shows a message, for example "Evelyn is the only admin. Make another person an admin first."
Why
Only an admin can add, change or archive other admins and group managers. Without an admin, nobody in the care group can do these tasks.
Your own account
You cannot archive your own account. You cannot change your own role, care home or communities. The Edit details panel shows "You cannot change your own role, care home, or communities."
Change the admin of your care group
As an admin, add a new admin, or give the Admin role to a person. Read Add a manager.
The new admin signs in.
The new admin opens the old admin on the Staff page and changes the role or archives the account.
If your care group has no admin who can sign in, contact BetterCare support: use Help in the sidebar or email [email protected].