This article helps you sign in to the BetterCare web app. The web app is for home managers, group managers and admins. Carers use the Android app.
Before you start
You need the 6-digit code for your care group, for example 123456.
You need your username or your email address, and your password.
For a new account, open the email "Set up your BetterCare account". Click Set your password and choose a password first. The link in this email works for 14 days.
Enter the care group code
Type the 6 digits of the code.
Make sure that the name of your care group shows under the code.
Click Continue.
The browser keeps the care group. Next time, the sign-in step opens directly.
Sign in
Type your username or email address in Username or email.
Type your password in Password.
Click Sign in.
You stay signed in on this browser for 7 days. After that, sign in again. Read "Your session ended" and the 7-day limit.
If you do not have the code
On the code page, click Don't have your code? Get it by email.
Type the email address of your manager account.
Click Email me the code.
If the email address belongs to a BetterCare manager account, you get an email with the care group code. Look in your spam folder too. Read I lost my care group code.
If you forgot your password
Click Reset password on the sign-in page. Type the care group code and your email address, then click Send link. Open the email and set a new password.
A manager password must have 8 characters or more, upper case and lower case letters, and a number. It must start with a letter or a number.
Other cases
To use the web app for a different care group, click Change care group. You need the code for the new care group.
"Wrong username or password. Carers sign in on the Android app.": check your username and password. A carer account cannot sign in on the web.
Read I cannot sign in on the web for more help.