For security, a sign-in on the web app lasts 7 days. After 7 days, you must sign in again. BetterCare can also end a session before that time.
Before the session ends
15 minutes before the end, a message shows at the top of the page, for example Your session ends at 4:45pm. Save your work.
Save the changes that you are making.
Copy any summary text that you need.
After the session ends
The sign-in page shows Your session ended. Sign in again. BetterCare keeps your care group, so you do not have to type the code again.
Type your username or email and your password.
Click Sign in.
Why a session can end early
You clicked Log out in another tab of the same browser.
Your password changed, for example after you used a password reset link.
An admin archived your account, or changed your role.
Changes that you did not save before the session ended are lost. If your session ends again and again, contact support. See How to contact support.