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A page does not load

What to do when a page shows "Page unavailable" or an error, and which browser to use.

Use this article when a page of the web app does not open, or stays empty.

"Page unavailable"

This page says We could not open this page. Check your connection, then reload the page.

  1. Check your internet connection.

  2. Click Reload page.

The Page unavailable page with Reload page marked 1

A red message on a page

Some parts of a page load on their own, for example the care notes list or the filters. If one part does not load, a red message shows, for example The care notes did not load.

  1. Click Try again next to the message.

  2. If the message stays, reload the page in your browser.

If the page still does not load

  1. Make sure that your browser is up to date. Use a desktop browser such as Google Chrome.

  2. Close the BetterCare tab. Then open https://web.bettercare-ai.com again.

  3. If you see You don't have access to this., your role cannot open this page. Ask an admin of your care group. See Roles in BetterCare.

  4. If a message says Email [email protected]., the problem is on our side. Contact support. See How to contact support.

When you contact support, give the page name, the time and the message that you see. Do not give resident names or health details.

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