The Care notes page shows the recordings and their care notes for the residents in your care homes. The newest recordings are at the top.
Find and open a recording
In the sidebar, click Care notes.
Use the filters above the table to make the list shorter. Each filter shows its name and its value, for example Status All statuses.
Click a row to open the recording.
The filters
Resident: one resident.
Care action: one type of care, for example a wash or a drink.
Carer: the carer who made the recording.
Status: the status of the recording (see below).
Care home: one care home. This filter shows only when you can see more than one care home.
Community: one community, for example Garden wing.
From: recordings from this date and after.
To remove all the filters, click Clear filters. To get the latest recordings, click Refresh. At the bottom of the table, click Load earlier care notes to see older recordings.
The status of a recording
Ready for review: the care notes are ready, but the carer did not approve them yet. See Notes that wait for approval.
Approved: the carer approved the care notes.
In progress: the recording is uploading, or BetterCare is writing the care notes. The table then shows a step, for example Uploading, Transcribing or Preparing care notes.
Needs action: something stopped. See When a recording failed.
Notes
The Care notes column shows the number of care notes in the recording and the type of each one.
A home manager sees only the residents of their own care home.
To see all the notes of one resident by day, open the resident's record. See A resident's record.