BetterCare writes care notes from a recording. Then the carer who recorded them must check them and approve them in the app. Until the carer approves them, the notes wait for approval.
How to see a note that waits
On the Care notes page, the status is Ready for review.
In a resident's record, the row says Waiting for the carer to approve. The note text does not show in the list.
When you open the recording, the panel says These care notes are waiting for the author to review and approve them.
What to do
Find the carer's name in the Carer detail of the recording.
Ask the carer to open the BetterCare app and approve the notes.
You cannot approve a note for a carer. Only the carer who recorded it can change it or approve it.
Why it is important
A care summary and a family summary use approved notes only. A note that waits for approval is not in the summary. The Generate a summary window tells you how many notes wait. See Generate a care summary or a handover summary.
Carers can see their own notes that wait. See Approve your care notes.