A resident's record shows the care notes and the handover notes of one resident. The newest notes are at the top, in groups by day.
Open the record
In the sidebar, click Residents.
Click the resident's row.
Click a tab: Care notes or Handovers.
On the Care notes tab, use Period to choose the dates: Today, Last 7 days, Last 30 days or All dates.
Use Carer to show the notes of one carer only.
Click a care note to open the recording that holds it.
The Care notes tab
Each row is one care note. It shows the time of the care, the type of care, the carer and the status.
The text of a note shows only after the carer approves it. Before that, the row says Waiting for the carer to approve.
A recording that has no care notes yet (it uploads, it is in progress, or it stopped) shows as one row.
Click Load older care notes to see more.
The Handovers tab
The tab shows the notes for the next shift: handover notes that carers wrote, and care notes that are flagged for handover. The number on the tab is the number of handover notes from the last 24 hours.
Click Handovers.
Read each note. A label shows if a carer flagged it, or if BetterCare flagged it automatically.
To see the full care note, click Open care note.
Notes
Carers acknowledge handover notes in the app. Managers can read the notes, but do not acknowledge them.
To make a summary from this record, click Generate summary or Summary. See Generate a care summary or a handover summary.
If family summaries are on for your care group, a third tab, Family summaries, shows. See Family summaries.