This article tells you how to set a new password for a carer who forgot it. Use this for a carer with no email address. For a carer with an email address, read Send a password recovery link.
Set the password
In the sidebar, select Staff, then select the carer.
In Sign-in details, select Set new password.
The New password field shows a 6-digit password from BetterCare. To get a different one, select Generate new. You can also type a password.
Select Set password.
Give the password to the carer through an approved channel. Use the copy button if necessary.
Select Done.
You see the password one time only. After you close the window, it does not show anywhere.
A generated password or a typed password
A generated password (6 digits): the carer must change it in the app at the next sign-in. The Staff page shows Must change password in app until then.
A password that you type: it must have 6 or more characters and no spaces. The carer keeps it. The app does not ask the carer to change it.
What happens next
The carer stays signed in on the phone.
The current password works until the carer signs in with the new one.
If the carer does not use the new password in 14 days, it stops working. Set a new one.
If "The change is not confirmed" shows
Select Retry this password. BetterCare sends the same password again. Do not give the password to the carer before the dialog shows it.
To find carers who must change their password, use the Password filter on the Staff page and select Must change in app.