Many care homes share one phone between carers. Each carer must use their own username and password. Then each care note shows the correct carer, and your work stays yours.
At the start of your shift
Open BetterCare. The sign-in screen shows the name of your care group, for example Ashbourne Care Group.
Type your own username in Username or email.
Type your own password in Password.
Tap Sign in.
Choose your communities for the shift. See Choose your communities for the shift.
The fields are always empty. The app does not keep the username or password of the last carer.
To make sure that you are signed in as yourself, open the menu. It shows your name and Username.
At the end of your shift
Use Finish and sign out in the menu. See Finish and sign out.
What the next carer can and cannot see
The next carer sees the residents of their own communities, and the care notes and handover notes of those residents. This includes the notes of other carers.
The next carer cannot change your care notes. Only the carer who recorded a care note can change it.
The next carer cannot see or send your recordings that are not sent yet. They stay on the phone until you sign in again on this phone.
The support chat of the last carer closes when they sign out.
If you use more than one phone
A recording that is not sent stays on the phone where you made it. If the app shows Saved on another handset, sign in on that phone to finish the upload.
Important
Never sign in with the account of another carer.
Never tell another person your password.
Do not change the care group on a shared phone. Only change it if your manager tells you to.