Sign out at the end of each shift. Before you sign out, the app sends your recordings and checks that your care notes are approved. This keeps your work safe.
Sign out
On the Record tab or the Residents tab, tap the menu button at the top right.
Tap Finish and sign out (1).
Read the box under Finish and sign out?. It tells you what the app waits for.
Do what the box tells you. When the box shows All recordings are uploaded. Nothing is left on this phone., tap Sign out.
What the app waits for
The sign-out button stays off (1) until your work is complete:
A recording is still running. Finish it, then sign out.
A recording is paused. Open it and tap Finish, then it can upload. Tap the recording in the list to open it.
Connect to upload before you sign out. Connect the phone to the internet.
Uploading 1 of 2 recordings: the button shows Waiting for uploads. Keep BetterCare open and stay connected.
Approve your care notes, then sign out. Tap each care note in the list to open it, then approve it.
Some work could not upload. Tap each recording in the list to try again. If it still stops, ask your manager.
Sign out anyway
If your work cannot finish, for example if there is no connection, you can tap Sign out anyway (2). Then tap Sign out to confirm.
Your recordings and notes that are not sent stay on this phone.
Only you can see them and send them. Other carers who sign in on this phone cannot see them.
They send when you sign in again on this phone. Then finish and approve your care notes.
Sign out anyway does not show while a recording is running. Finish or pause the recording first.
Important
Do not clear the app data or remove the app. Work that is not sent can be lost.
If you share the phone, always sign out at the end of your shift. See Shared phones.