This article tells you what you can do when the phone has a weak connection or no connection. Your recordings are safe on the phone. The app sends them when the connection returns.
What works offline
Record. You can record for the residents that are on the phone. The Record tab shows "You are offline, but can still record notes."
Review. You can change care notes that are on the phone. The review shows "Offline. Edits are saved on this phone."
Approve. You can approve. The phone sends the approval when the connection returns. Read Approve your care notes.
Residents. The list comes from the phone. The Residents tab shows "You're offline. The list is from this phone."
What needs a connection
BetterCare writes the care notes on its servers. The phone must upload the recording first.
The first list of residents after you sign in. If the phone has no list, the Record tab shows "You're offline. Connect to load your residents."
Care notes that are not on the phone yet, for example earlier notes of a resident.
The waiting screens
After you tap Finish, the app shows where the recording is:
Waiting for internet: the recording is safe on the phone. The upload continues when the internet returns.
Weak connection: the upload continues by itself.
No internet: the recording is uploaded. BetterCare is still writing the care notes. Open them when the internet returns.
Can't reach BetterCare: the phone has a connection, but BetterCare does not reply. The app keeps trying.
You do not need to wait. Tap Review later and continue your work. The app continues when the connection returns, with no tap.
Needs your action
The Record tab and the Residents tab show a line such as 1 recording needs your action. The number on the Record tab is the same. It counts your recordings that are not finished, not uploaded, not written yet, or not approved.
Tap the line.
If there is more than one recording, tap the recording in the list.
Do the next step that the app shows, for example review and approve.
Important
Do not clear the app data or uninstall the app while recordings or approvals wait. This deletes the work that is on the phone.
When you sign out, the app tells you about work that waits. Read Finish and sign out.
If the upload stops, read My recording does not upload.