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"Connection lost"

What to do when the web app cannot reach BetterCare. Your work on the page is kept.

BetterCare checks your connection while you use the web app. If it cannot reach the server, it shows a message. You stay signed in, and your changes on the page are kept.

The banner at the top of the page

The banner says Connection lost. Your changes on this page are kept. BetterCare tries again.

  1. Check your Wi-Fi or network cable.

  2. Click Try again. BetterCare also tries again by itself.

  3. When the banner goes, continue your work.

The Connection lost banner with Try again marked 1

"Connection interrupted"

This page shows when BetterCare cannot load after you open the web app. It says Your session is kept while you reconnect.

  1. Check your connection.

  2. Click Try again.

  3. If you use a shared computer and must leave, click Log out of this browser.

The Connection interrupted page with Try again marked 1

If the problem continues

  • Open another website to check that your internet works.

  • Close other BetterCare tabs, then reload the page.

  • If only BetterCare does not load, see A page does not load.

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