A family summary gives the positive moments of a resident in a period. You can change the text before you share it with the family. Family summaries are available only when BetterCare switches them on for your care group.
Before you start
Open a resident's record. If you see the Family summaries tab, the feature is on. If you do not see the tab, it is off for your care group. To ask about it, contact BetterCare. See How to contact support.
Make a family summary
In the resident's record, click Generate summary.
Under Summary, select Family summary.
Select Last 7 days, Last 14 days or Last 30 days. Or select the first day and the last day in the calendar. A range can be 31 days or fewer.
Read the count line. It shows how many approved care notes are available.
Click Generate summary.
Change and save the text
Click the Family summaries tab.
Click a summary to open it.
Change the text in the box.
Click Save.
Delete a family summary
On the summary, click the More actions button (…).
Click Delete.
Click Delete again to confirm. You cannot undo this.
If something goes wrong
No positive moments found in this range.: try a longer period.
The summary was not made.: click Try again.
Someone else saved this summary. Load the latest text.: click Load the latest text, then make your change again.
A family summary uses approved care notes only. Read the text before you share it. AI can be wrong or leave things out.