A carer password shows one time only, when you make it. After that, nobody can see it, not even BetterCare. This article tells you why, and what to do if a carer lost the password.
Why the password does not show
BetterCare keeps no copy of a password. It keeps only a protected code that cannot be changed back into the password.
This stops another person from reading a carer's password and signing in as that carer.
The carer record shows the password state only, for example Temporary password. It showed once, when it was generated.
If a carer lost the password
Open the carer on the Staff page.
Select Set new password.
Give the new password to the carer.
For the full steps, read Set a new password for a carer. The carer stays signed in, and the old password works until the carer uses the new one.
The password lines
Not shown. A new password shows once, when you set it.: the carer chose their own password, or a manager typed a password for the carer.
Temporary password. It showed once, when it was generated.: the carer must change the password in the app at the next sign-in.
Set by … Nobody else can see it.: the carer has an email address and set the password with a link.