This article shows the parts of the BetterCare web app. Managers use the web app at https://web.bettercare-ai.com. Carers use the Android app.
The sidebar
The top of the sidebar shows your care group, for example Ashbourne Care Group. Under the name, it shows the number of care homes and beds.
The pages are in this order: Care homes, Residents, Staff, Care notes and Settings.
Help and Log out are at the bottom. Your name and your care home or care group show under them.
The pages
Care homes: the care homes of your care group, their beds, residents and staff, and their communities.
Residents: add, change and archive residents. Open a resident to see the care notes and handovers.
Staff: add carers and managers, set passwords, and archive accounts.
Care notes: the recordings and their care notes for the residents in your care homes.
Settings: the care group details, the care group code, the record provider, and the bulk import of residents and staff.
What each role sees
Group managers and admins see all five pages. The first page after sign-in is Care homes.
Home managers see Residents, Care notes and Settings only. The first page after sign-in is Residents. A home manager sees one care home.
For more about roles, read Roles in BetterCare.
Panels
When you open a row, for example a resident or a staff member, a panel opens on the right. To close it, select the back link at the top, for example Back to residents. More actions are in the … menu at the top right of the panel.
Get help
Select Help in the sidebar. Then select Speak to support to open the support chat, or select Email [email protected] to copy the address. Do not put resident names or health details in a support message.