Handovers are the notes that other carers leave for the next shift: flagged care notes and handover notes. Read them at the start of your shift, then acknowledge each one.
Open the Handovers list
On the Record tab or the Residents tab, tap the menu button at the top right.
Tap Handovers (1). The number next to it is the number of open handover notes for you.
The list has two tabs:
Open: the notes that you did not acknowledge yet.
Acknowledged: the notes that you acknowledged. Tap Show more to see earlier notes.
The notes are in groups by resident. Tap the name of a resident to open the resident page.
Acknowledge a handover note
Read the note.
Tap the tick button on the note (1).
The note moves to Acknowledged. The count in the menu goes down.
There is no button to acknowledge all notes at one time. Acknowledge each note.
Notes
When you acknowledge a note, it is read only for you. Other carers still see it in their Open list.
You can also read and acknowledge the notes of one resident. Open the resident page and tap the Handovers tab.
You can acknowledge a note with no connection. The app sends it when the phone is online again.
When there are no open notes, the app shows You're up to date.
You see only the notes of the residents on your resident list. If a resident is missing, check your communities. See Choose your communities for the shift.