When you open a recording, a panel shows its care notes, the carer, the times, the recorded audio and the transcript. You can read a recording. You cannot change it or approve it. Only the carer who recorded it can do that, in the app.
Open a recording
Click a row on the Care notes page, or a care note in a resident's record.
Read the details at the top of the panel: Resident, Carer, Recorded, Received, Care notes and Length of care.
To open the staff record of the carer, click the carer's name.
Read each care note. Each card shows the type of care, the time of the care, and the note text.
Play the audio and read the transcript
Scroll down to Recorded audio.
Click the play button to listen to the recording. Drag along the sound wave to go to a different part.
Click Transcript to show the words that BetterCare heard.
Labels on a care note
Handover: the note is flagged for the next shift. A reason can show after it, for example Handover · Accident.
Not done: the care was not done.
missing or to check: the note has information that is missing, or that the carer must check.
Notes
A home manager sees the carer's name as text, not as a link.
If the carer typed notes as well as speaking, click Original written input to read them.
If the recording has more than one resident, a line under the details says so.
Click Back to care notes to close the panel.